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Cancellation Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@TruArte.com or call us on +91 970 300 9000.

In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

Cancellation post shipment:

Due to the prevailing conditions, we are not accepting post-dispatch cancellations on orders.

In normal times, in case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, this process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take additional 2-3 business days for the amount to reflect in your account.
  • In addition, we can provide credit coupon which can be used during future purchases.

Returns, Replacements and Refunds

  1. How do I return an item purchased on TruArte?

TruArte offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product (s) within 3 days of its delivery.

  • Step 1: Contact our Customer Support team via email – support@TruArteBeauty.com within 3 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
  1. Which are the items that cannot be returned or exchanged?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with.
  • Product is used or altered
  • If request is initiated after 3 business days of order delivery
  • Personal care appliances cannot be returned due to hygiene issues

Note 1: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

Note 2: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

  1. Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

  1. Can I return part of my order?

Yes

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